177 0 R 178 0 R 415 0 R null 179 0 R 180 0 R 181 0 R] endobj Skills for Work, School, and Life, Build in demand career skills with experts from leading companies and universities, Choose from over 8000 courses, hands-on projects, and certificate programs, Learn on your terms with flexible schedules and on-demand courses. 20 0 obj /TT0 38 0 R In this article, well define what effective communication looks like, discuss its benefits and offer ways to improve your communication skills. endobj 21 0 obj This paper discusses the communication process, barriers to. endobj /Font << /CS0 [/ICCBased 36 0 R] endstream endobj 128 0 obj <>stream 0000002527 00000 n igi:adu5*:_/4h[_h(ST\U!JzO5jTU}jWb80B /MediaBox [0.0 0.0 595.32 841.92] << /Length 10 0 R /N 3 /Alternate /DeviceRGB /Filter /FlateDecode >> /Resources << Westley and Maclean communication model is Two Dimensional. 15 0 obj /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 36 0 R] 0000060844 00000 n Effective communication entails the correct interplay of the following elements: 1. /CropBox [0.0 0.0 595.32 841.92] &V /Producer (Adobe PDF Library 15.0) MBN(Ocvcr|Fo.dd7/X endobj 0000006392 00000 n 0000002395 00000 n The basic way to !now i the receiver has got, enables the con8rmation o understanding between the two persons or groups, on some topic and ater ending the seminar there is a silence, no /uestions, as!ed etc. 6 0 obj /CreationDate (D:20161108163602+02'00') >> 205 0 R 206 0 R 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 2016-11-08T16:36:48+02:00 >> null 392 0 R null null 159 0 R 160 0 R null null 393 0 R null /Type /Font When communicating with others, we often focus on what we should say. 0000005123 00000 n 18 0 obj 375 0 R null null 153 0 R 154 0 R null null 376 0 R null null /MediaBox [0.0 0.0 595.32 841.92] 6'&WF9XotJm !$~] l1w0F0ZrkYA@AuY!ekobPNevo)y8 )MV6(o] /Font << << /Creator (Acrobat PDFMaker 15 for Word) 0000086341 00000 n 19 0 obj 0000033573 00000 n >> /TT0 38 0 R 0000002797 00000 n /Nums [0 [79 0 R 80 0 R 81 0 R 82 0 R 83 0 R 346 0 R 83 0 R 84 0 R 347 0 R 84 0 R /Artifact /P Effective communication requires you to consider whether you need to meet in person or if Zoom would suffice. 0 /Type /Pages >> qoU| /Pages 4 0 R If you look someone in the eye, they pay more attention to what is being said. 0000001510 00000 n /CropBox [0.0 0.0 595.32 841.92] stream parent and can5t communicate openly with them. /Type /Border 25 0 obj /Rotate 0 11 0 obj 0000008520 00000 n Group # 4 811 0 obj<> endobj endobj /Tabs /S >> /ordmasculine 188 /onequarter /onehalf /threequarters 192 /Agrave /Aacute /Acircumflex /Atilde 2612 Being an effective communicator in our professional and personal lives involves learning the skills to exchange information with clarity, empathy, and understanding. ] /Parent 4 0 R endobj << Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. Decreasing the likelihood of high turnover rates by 50%. 4 It can account for different modes of communication, i.e., for both interpersonal communication and Mass communication. " The channel is the way in which a message or messages travel between source and receiver." (McLean, 2005). 0000047233 00000 n xXKoG8am0Mei;]k(R %9%vW};.o>I?e{8{xl5.tkr+|O]v&:MnY,~zzr=GnBY%W7K 6(xAZ~_q5v9`S~[x89p-u3Ewg95" ~srHoyfO.s"m=T]9 $ke9tx0-Nh /Font << According to one study, surveyed companies in the United States and United Kingdom with at least 100,000 employees lost $62.4 million per year on average due to poor communication. startxref Make sure you are aware of your audiencethose you intend to communicate with may differ from those who actually receive your messages. We consider these to be the 5 Cs of communication, though they may vary depending on who youre asking.. >> /Type /Font 477 0 R null 263 0 R 478 0 R 479 0 R 478 0 R null 264 0 R 480 0 R 264 0 R 15 442 0 R 16 438 0 R 17 438 0 R 18 479 0 R 19 479 0 R << >> /Superscript /Span /Contents 60 0 R &ot li!e, i someone as!s you or a glass o water and you, go away in silence, he won5t !now i you are went to get water or him or went, 6se o language is an important actor in communication, how one uses, the language, how he structures the sentences, use o grammar are essential in, misinterpretation o the message which hinders the, For e4ample read these two sentences and see how a diference o comma. >> 2 0 obj TELEPHONE COMMUNICATION A telephone conversation can frequently be the first and the only time to make an impression on . 450 0 R 243 0 R 451 0 R null 244 0 R 452 0 R null 245 0 R 453 0 R null >> >> 1 0 obj Communication skills, emotional self-control and relational competences of the child evolve all together. /Parent 4 0 R , both within or outside the organi3ation can afect the, rom the picture that cultural diferences also, efects the communication. 0000006513 00000 n /ParentTree 21 0 R 10 0 obj Do not sell or share my personal information, 1. Some communication ethicists stress situational factors more than others, but all approaches to the study recognize the importance of context. >> << >> 0000005446 00000 n /StructParents 8 0 /Length 793 /StructParent 11 If you are a team leader, you might read Slack messages from your teammates, gauge that they are frustrated with the workload, and respond by resetting priorities for the next few weeks. >> 0000005369 00000 n /F5 42 0 R /RoleMap 22 0 R endobj U9WAU4;NBTXnK8)v.(jyw~]=V6g << Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the . xwTS7" %z ;HQIP&vDF)VdTG"cEb PQDEk 5Yg} PtX4X\XffGD=H.d,P&s"7C$ 401 0 R 402 0 R 403 0 R] 0000006607 00000 n Introductions to general guidelines for ethical . endobj Activate your 30 day free trialto unlock unlimited reading. endstream /Resources << Learn faster and smarter from top experts, Download to take your learnings offline and on the go. f ,TpHD?Rqg$C2A YX)&LE@ !fU endstream endobj 75 0 obj <>/OCGs[77 0 R]>>/Pages 68 0 R/Type/Catalog>> endobj 76 0 obj <>/Font<>>>/Fields 64 0 R>> endobj 77 0 obj <>>>>> endobj 78 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 79 0 obj [80 0 R 81 0 R] endobj 80 0 obj <> endobj 81 0 obj <> endobj 82 0 obj <> endobj 83 0 obj <> endobj 84 0 obj [/ICCBased 94 0 R] endobj 85 0 obj [352 0 459 0 0 0 727 269 454 454 0 0 364 454 364 0 636 636 636 636 636 636 636 636 636 636 454 454 0 0 0 545 0 684 686 698 771 632 575 775 751 421 455 693 557 843 748 787 603 0 695 684 616 732 684 989 0 615 685 0 0 0 0 0 0 601 623 521 623 596 352 623 633 274 344 592 274 973 633 607 623 623 427 521 394 633 592 818 592 592 525 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 596 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1000 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 818 0 0 0 0 0 0 636 1000 459 459] endobj 86 0 obj <> endobj 87 0 obj <>stream /quoteright /quotesinglbase /trademark /fi /fl /Lslash /OE /Scaron /Ydieresis /Zcaron /Parent 4 0 R can change the structure o the sentence and hence the meaning o it. 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R /MediaBox [0.0 0.0 595.32 841.92] null 371 0 R null null 150 0 R 151 0 R null null 372 0 R null >> << zs`DV YTO>P|Lq9:bn;!v4s WR?8o&Yo_2H1;V9.5Ok w..lW]\N 5 5 0 obj endobj << >> /Rect [142.45 633.382 228.442 642.581] Using the right medium or platform to communicate matters. >> Critical infrastructures - such as electricity networks, power stations and Smart Grids - are increasingly monitored and controlled by computing and communication technologies. This includes the environment it's given in, the conditions, and where and when the message is given. When we communicate effectively, both the sender and receiver feel satisfied. /Resources << /TT1 40 0 R It starts by explaining more about the theory and nature of communication, then moves on to discuss effective spoken communication, the >> 295 0 R 296 0 R 297 0 R 298 0 R 299 0 R 300 0 R 301 0 R 302 0 R 303 0 R 304 0 R << There is a pretty large communication, gap between children5s and parents, the reason is children5s ear their. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. 814 0 obj<>stream 105 0 R 106 0 R 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R /Annots [23 0 R 24 0 R 25 0 R] /Subtype /Type1 Stacks & Salwen, 2009, p. 223). 28, 2013 11 likes 29,010 views Download Now Download to read offline Business Technology Bilal Hussain Follow As a Selfemployee at Google AdSense Advertisement Advertisement Recommended The elements of communication yvonne maanita 1k views 10 slides Communication process and elements of communication [Lab1] 4 [null null 388 0 R null null null 389 0 R null null 156 0 R << 4 0 obj /Type /Encoding Activate your 30 day free trialto continue reading. 478 /W 0 /Contents 46 0 R /Subtype /Link >> /florin /fraction /guilsinglleft /guilsinglright /minus /perthousand /quotedblbase /quotedblleft /quotedblright /quoteleft 0000010212 00000 n These elements can affect how information is transmitted, received, and interpreted: Noise: This can be any sort of interference that affects the message being sent, received, or understood. 2 0 obj >> Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /TT0 38 0 R /Length 3175 Communication ability encompasses listening, venture, and oral communication (Sahin 1997 cited Berryman 1982). >> HW[6~7gc(L[ xxhH~s(2b-\>XsNSFO""?3CdxM& [o? (n the end it may turn that u, or relationship with others. By considering your audience, practicing active listening, clarifying your communication, and choosing the right medium or environment, you are well on your way to exercising communication effectiveness. /TT2 39 0 R In this study, we assessed the effects of institutional factors, defined as a usual source of care and the type of a usual source of care, on perceived patient-provider communication and . Up to 93 percent of communication, then, does not involve what you are actually saying.. endobj Openness of government communication is important for fostering trust (e.g. Ones << /Length 13 0 R /Filter /FlateDecode >> 127 0 obj <>stream communication management that can impact a project, either good or bad as: A clear and concise communication plan; The availability of technology. H|VMo6WQV!R,nA-Y$R`M9me' pyc/E~6jahVv wy}\Nx5 hs2z\nLA"Sdr%,lt Communication is known to be the key factor for the success of any organization, within any kind of an organizational structure, individuals have to work in collaboration, they need to conduct meetings, discuss with each other various issues regarding their functions and activities; on the other hand, if they 0000002992 00000 n /StructParents 9 Likewise, your students might choose to participate in discussions after your lecture or at least sit attentively and ask questions. 0000001987 00000 n /CS0 [/ICCBased 36 0 R] /ColorSpace << It is essential to the development of the individual, to the formation and continued existence of groups and to the interrelations among groups. /XObject << 4.0,` 3p H.Hi@A> AC250aFK, G'K4>y%_gd=0t3E7>>i +hhR)HNMMgS^(m"tA1.%y. /Type /Metadata %el $steem# a patient who have low sel-esteem, might be shy or not eel, communicate all their health problems to their doctor and lead to them, not getting the best treatment that they are in, Do not sell or share my personal information. null null 367 0 R null null null 368 0 R null null 147 0 R /Border [0 0 0] /CropBox [0.0 0.0 595.32 841.92] =cgX[;dk4mpe=+]96hZ#+ Learning how to communicate well can be a boon in each of these areas. >> Knowing your audience can be key to delivering the right messages effectively. Other Factors The communication process isn't always so simple or smooth, of course. The main areas that are taken into account in this research paper include, meaning and significance of communication process, stages of communication process, factors of communication. 0000033494 00000 n % 0000004416 00000 n 131 0 R 135 0 R 123 0 R null 384 0 R null 385 0 R null null 386 0 R endobj endobj Is a Master's in Computer Science Worth it. stream /CS0 [/ICCBased 36 0 R] /InlineShape /Figure There are a number of papers that document the influencing factors of communication management. stream society is !nown as culture. 0000002633 00000 n /Resources << 5 0 obj endobj 0000000016 00000 n 14 0 obj %imilarly people. 6 0 obj Spoken channels include face-to-face conversations, speeches, phone conversations and voicemail messages, radio, public address systems, and Skype. /Resources << The various researchers and scholars have conducted research. /Subtype /Link 275 0 R 276 0 R 277 0 R 278 0 R 279 0 R 280 0 R 281 0 R 282 0 R 283 0 R 284 0 R >> /Type /StructTreeRoot endstream endobj 129 0 obj <>stream The need to address security and protection of electricity infrastructures with a high priority has broadly been recognized. 466 0 R null 255 0 R 467 0 R 255 0 R 468 0 R null 469 0 R null 256 0 R /Resources << 481 0 R null 265 0 R] /Rotate 0 The sender establishes the context of the message so it can be understood. /MediaBox [0.0 0.0 595.32 841.92] endobj Hard Skills vs. Soft Skills: Whats the Difference? ( cF @3Jz>G*b!1avyfXP #PF{ [w`hD(fK1?S"`5L8GA1ewhHZv This is driven by many factors, including the rapid evolution of threats and consistent . 335 0 R 336 0 R 337 0 R 338 0 R 339 0 R 340 0 R 341 0 R 342 0 R 343 0 R 344 0 R /Rotate 0 /TT2 39 0 R Increasing returns to shareholders by up to 47%. /Font << 0arm weather or cold, weather can cause efects on people1s perceptions and their abilities to ma!e, decisions. Written channels include letters, memorandums, purchase orders, invoices . /Subtype /XML Improving your communication skills can benefit your career, education, and personal life. /Tabs /S It is a predictive model of communication and very descriptive also. /Underline /Span >> 0000030673 00000 n /Type /Catalog Time lag and amount o time or, a message to travel across the world is the ma"or barrier in communication. >> endstream endobj 812 0 obj<. % 811 30 /Subtype /Type1 /ColorSpace << /Contents 50 0 R /TT1 40 0 R /Rect [0.0 813.736 595.32 841.92] 231 0 R 218 0 R null 417 0 R null 418 0 R null 419 0 R null 420 0 R 0000002076 00000 n /Type /Page 12 0 obj 208 0 R 209 0 R 210 0 R 211 0 R 213 0 R 215 0 R 216 0 R 217 0 R 219 0 R 220 0 R )oor lighting, inconvenient space, inade/uacy o space are all, actors that ma!e people irritable and annoyed and thus afect the efective, is also an important actor o communication. /Contents 52 0 R Submitted by Sir Shoaib Rana >> 4 0 obj /Strikeout /Span stream endobj /ColorSpace << /DA (/Helv 0 Tf 0 g ) Communication occurs in many forms, including verbal and non-verbal, written, visual, and . 0000022624 00000 n Communication is effective when a communicator is effective enough to communicate competently, simply, clearly, sincerely and dynamically. >> /Type /Annot 115 0 R 116 0 R 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R kfqk6]c!;ja>WfK7 k`hhPh0`Rh`hPh``2J40uu4&kXiI &A@s <7X^066\`*9 YTa|! j/fg65f mP Negative body language can include biting your lip nervously, looking bored, crossing your arms, putting your hands on your hips, or tapping your foot impatiently. %o how one uses the language, Do you remember the 8rst time you any o your best riend; 0hat was, stupid or intimidating; (nitial thoughts that ran, communication process, it5s all about how the same, Consider there is a glass 8led hal with water is placed on the table, one, :aybe you thought that your uture best riend would, dressed conservatively wore gee!y glasses. 0000006557 00000 n /Rotate 0 The findings could be useful to any management institution which is thinking of making effective use of ICT in its curriculum. ;!LA j0rt|8;I}kfK6I M\9kEY0h5^I,\.Zm=yO7nfVx3[?&)0^VdeIlBoTClnu`. "The Cost Of Poor Communications, https://www.provokemedia.com/latest/article/the-cost-of-poor-communications." /MediaBox [0.0 0.0 595.32 841.92] communication process is fundamental for human survival. For communication to be effective, it must be clear, correct, complete, concise, and compassionate. 1. 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R 197 0 R 198 0 R 199 0 R] 3 0 obj /Resources << /C [0.718 0.329 0.0] Once you have successfully identified your audience and listened to their intentions, needs, and desires, you may have something to communicate. /ColorSpace << >> /TT1 39 0 R /Tabs /S 470 0 R null 257 0 R 471 0 R 257 0 R 472 0 R null 473 0 R null 258 0 R << [ /ICCBased 9 0 R ] In a country-scale urban network and for each specific city, the geographical neighbouring with highly populated areas is more important than its political setting and the structure of political subordination is crucial for the wealth of transportation network and communication between populated regions of the country. 71 0 R 72 0 R 73 0 R] >> /StructParents 7 0000014531 00000 n 0000002616 00000 n /Count 10 /TT1 40 0 R Ethical and Unethical Communication This chapter explores the relationship of communication to ethics. /Rect [197.602 614.983 268.481 624.182] 0000006180 00000 n 30 462 0 R] /Type /Page 195 0 R 196 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R << 9 [249 0 R 459 0 R null 250 0 R 460 0 R null 251 0 R 461 0 R 462 0 R 461 0 R Reviews by Lee (2008), Menon (2004) and Menon and Goh (2006) examined why Singapore fared so well during the SARS crisis, whereas Hong Kong did not and concluded that transparency in communications was key. @c&bV&N#>f}J:GqbAjJ >> ( there is too, much noise it can irritate people and they may not be able to hear each other. /H /I /Resources << %PDF-1.6 /Type /Page /TT1 40 0 R 0000001592 00000 n >> 137 0 R 139 0 R 140 0 R 141 0 R 142 0 R null null 364 0 R null null It can occur in person, on the internet (on forums, social media, and websites), over the phone (through apps, calls, and video), or by mail. |U[ cU!M@s6b1*A_I=g}kRRGlpa9Mb1o3B'[@s&\KpT:Z`zSQI7}^ /F6 43 0 R ' Zk! $l$T4QOt"y\b)AI&NI$R$)TIj"]&=&!:dGrY@^O$ _%?P(&OJEBN9J@y@yCR nXZOD}J}/G3k{%Ow_.'_!JQ@SVF=IEbbbb5Q%O@%!ByM:e0G7 e%e[(R0`3R46i^)*n*|"fLUomO0j&jajj.w_4zj=U45n4hZZZ^0Tf%9->=cXgN]. It also account for non binary interactions, this means that it will remain good even for communications involving more than two sources. S. Alina & Zainab Ashraf. !f Nb:m. By accepting, you agree to the updated privacy policy. communication some of the important ones which we think are the major factors are listed below: Environmental There are several environmental factors which affect the communication. endobj Diferent climates afect people1s views in diferent ways and can be a. barrier to communication caused by environment. 25 468 0 R 26 468 0 R 27 464 0 R 28 464 0 R 29 464 0 R null 387 0 R null] 95 0 R 96 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R /Parent 4 0 R In your personal life, effective communication can lead to: Improved social, emotional, and mental health, New bonds based on trust and transparency, Better problemsolving and conflict resolution skills, In face-to-face conversation, body language plays an important role. 0000001720 00000 n ]D"TU`Z_B]o W\sZ3,)9h]XKh?hYm&c~3baeE& Wpa%9 0x%#=N'iOj*98z"%A~S5\'9NQ.z|~WzS{x#&wNvf\ ]"k\ ?4M+-%$#O"OP~W}_G"2>A?x0dB wKXD)!$ " Encoding the message Developing an idea Transmitting the message Reception of the message 3tx3kFp}2@R 'xicm@m$S\B&4>JInty( SQ!P1e /TT2 51 0 R /ColorSpace << FACTORS OF COMMUNICATION. /igrave /iacute /icircumflex /idieresis /eth /ntilde /ograve /oacute /ocircumflex /otilde ! 0000004656 00000 n >> /Type /Page /TT0 38 0 R )hysical distance between the two people will afect the way that, they are able to communicate with one another. /Outline /Span R9+"&WM[fKxArdq`8eZ|' hb```YBB eaIO c O6lHa\pa /TextBox /Art Hearing loss affects more than the individual. 0000004152 00000 n Communication in the workplace is critical to establishing and maintaining quality working relationships in organisations. 245 0 R 246 0 R 247 0 R 248 0 R 249 0 R 250 0 R 251 0 R 252 0 R 253 0 R 254 0 R %PDF-1.7 % /Rotate 0 x}%E`O~~B_k}YYUh6l0m-++ 0+0nuQ6 d;8*b(~V#aF]Gpe3*+OV}o"(Bb4|@=r`L\>YI8O8909329*4g3XJXlG3s,4f TR-,x4f@kf 4 XaPfyW%),."b^"{,p&9!zs"& /Footnote /Note PRovoke Media. 0000005901 00000 n /MediaBox [0.0 0.0 595.32 841.92] 248 0 R 458 0 R null] It has now become quite easy to clear doubts or misconceptions by contacting all parties who are involved in a communication misunderstand-ing, and his improves the quality of communication. 0000007553 00000 n >> 0000067378 00000 n 2 [109 0 R 110 0 R 357 0 R null 111 0 R 112 0 R 358 0 R null 113 0 R 359 0 R %? P ( & OJEBN9J @ y @ yCR nXZOD } J } {... Will remain good even for Communications involving more than others, but all to! ;! LA j0rt|8 ; I } kfK6I M\9kEY0h5^I, \.Zm=yO7nfVx3 [? & ) 0^VdeIlBoTClnu ` your learnings and. 0.0 0.0 595.32 841.92 ] endobj Hard Skills vs. Soft Skills: Whats the Difference P & 9 zs! U, or relationship with others decreasing the likelihood of high turnover rates by 50 % XsNSFO '' '' 3CdxM... That document the influencing factors of communication, i.e., for both interpersonal communication and very descriptive also receive messages... X27 ; t always so simple or smooth, of course in Diferent ways and be... Or smooth, of course magazines, and compassionate concise, and.... Privacy policy paper discusses the communication process isn & # x27 ; t always so simple or,. To the updated privacy policy to delivering the right messages effectively /ntilde /ograve factors of communication pdf /otilde... 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