Not being on a Princess Cruise before I was not sure what to expect. And for "game-time decisions," check how many people have reserved a venue at any given moment. I add it in and it won't take. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Give an option to put you in the queue and call you back when someone can help you. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". If you. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? It might be worth reading through some of them. Keep your distance; still enjoy great service. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. They will be able to just race on board with their medallions! Always get message try again later Unable to login. Not very good to say the least. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. ), @Aunt Bartywelcome to CruiseCritic! I have more than the 2 gb required. UPDATE: I was able to get in on my tablet using log in with booking number. Click on "Try our web version". How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Powered by Invision Community. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Our other single voyage works fine. Worthless app and website. However app says loading but never completes process? In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Alternatively, you may use. Booking number 3NHJ7J. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Loading loading..loading,,,,,,,,,,,,,,,,, I still don't see anything about choosing an arrival time but at least I'm in . Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Barbara I have successfully located the Arrival Time feature on my tablet. Have called numerous numbers and went around the world only to eventually come back to the original operator, W However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Then confirm "Reset Network Settings". UPDATE: I was able to get in on my tablet using log in with booking number. Please advise how to edit and enter the correct birthdate. Still no go! Not a happy 80 year old crappie!! Then open a web browser and the page will launch. So if anyone else was having the problem I was just providing a non-Princess reason for it. Can't sign now for my wife. Will not let me save. Went in to find out why and screen went blank and white. However, the app has not updated and still only records up as Ruby membership. It took an extra long time to connect. You can even create an OceanTagalong that follows you throughout your cruise. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. You can also upload your travel documents and make changes to many other options. You will be able to leave a comment after signing in, By App is also up-to-date. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. A multi million dollar company with two bit IT system! Inconsistent and does does not work with android smart phones. LauraS I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Tripadvisor staff removed this post at the original author's request. Your vacation simplified, personalized. It does okay with my wife Iphone. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. It lets me on the app but cant do anything once Im on. Can't load my photograph on it. Walk along sun-kissed beaches in laid-back style. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. although our passes are on our phones I printed the passes off. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. I can do without the drinks, but still need required documents, health for boarding. - Onboard Packages I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Purchase food, drinks, stuff even laundry tokens! I even tried to use their web version of the app. The app won't load on our home computer either. The idea is that it saves loads of time on the ship and makes things easier. The Medallion app only prompts her to upload her passport in the "travel documents" section. So as to be polite I won't blame Princess, it must be Mercury Retrograde. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. With 80% of people having so many problems with this app you'd think they would be working on it big time. Princess MedallionClass does not seem very safe to us. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Your door unlocks as you approach and even gives you a personalized greeting. Can't click on it. Therefore I cant complete the check in process. I can't uninstall it and I want it GONE! Navigate the ship easily with turn by turn directions to wherever you want to go. Thank you. Also, mention the most recent voyage you were on with Princess. So travel documents not accurate and unable to load credit card details. How can I get help with my Medallion device on board? LauraS . Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. This will be an interesting cruise in 5 days. Not able to download app. Which phone number did you call? It didn't recognise anything again. When I uploaded my passport I get an error saying that my first name does not match. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. CC Help Jenn Frustrating to use and had have customer service help with it. Complete info but save remains grey and on closing all info on these pages is list. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I cannt get my health status to open and boarding times . tried to upload Covid pass. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. How can I arrange to have my Medallion shipped to my home? Click "get online now". I want to be able to use the app. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Previous message had wrong email address: I HATE this Medallion App thing! White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Arizona. I cannot enter numbers of postcode for payment method credit card entry App still crashes on my phone, but as long as I can get in. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". I've never been asked to show the app at check in. passport) available when checking in at the terminal. If down due to system maintenance, so state (THAT is minimal customer service required). It's just, dammit! The last part to complete my requirements is the photonot working for me. UPDATE: I was able to get in on my tablet using log in with booking number. Just FYIyou have responded to a posting that was created back in 2021. Click Princess MedallionClass "Force Stop". Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. The technology allows for touchless services on board and more. It looks like it is saving but stays on the same screen with SAVE highlighted. I have tried for 3 weeks now to now avail. Medallion device will be waiting at the port for guests living outside the U.S. Why is my COVID pass still pending 3 days before the sailing date ? Then ask the rep to set up your arrival time. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I think they were having server issues this morning. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. EDL). I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Can my Medallion device be shipped to my residence if I live outside the U.S.? The number of historical complaints/issues should reveal there is an issue, fix it! Want to avoid a crowd or standing in line? to the Ocean guest experience platform. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. On the iPhone I edited my Personal Info & Documents. App still crashes on my phone, but as long as I can get in. Unable to proceed. Couldn't log in with password had to use book ref. ), You will be able to leave a comment after signing in, By The app crashes on open on my Galaxy S8. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Started June 21, 2021, By Select the issue you are having below and provide feedback to Princess MedallionClass. I called and was informed there was a glitch and to just show up when I wanted to. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. The staff know nothing about it - why should they, as they don't work for Princess. We have a 31 day (ta && ta.queueForLoad ? Not everyone upgrades their phone each year. Absolute disaster!!! Their NEW applications is horrendous we've had so many issues with it. Learn more about Dine My Way reservations. Good to hear you finally found a way! Princess USA does that now. App still crashes on my phone, but as long as I can get in somewhere, I am good. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. In addition I cant find the photo anywhere. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Hungry during Movies Under the Stars? Repeatedly tried to take security photo with no success. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. services, family and friends locator, ship navigation, interactive fun, and However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Pass. So that is all I have had to show at check in. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. App is doing nothing it was intended to do--does not allow me to register with email or booking number. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. For customer support, please contact: [emailprotected]. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. While the cruise was okay, the staff highly professional and friendly. Personalize your dining experience with Dine My Way reservations. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. By Ugh. And they need to wait 90 minutes to do this? I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. I know it is frustrating; but rest assure; Princess IT are working overtime;. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. And there are a few ways to get the attention of the developers/DBAs: 1. . I am unable to download my covid vaccination results onto the app. Princess needs to do what airlines and many other companies do. CC Help Jenn Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Pretty sure everything else is manual entry. Without that, you don't get very far. I have tried taking a picture - nope. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. more. Not an improvement Enjoy Games Under the Stars, location-based scavenger hunts and other games. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Some issues cannot be easily resolved through online tutorials or self help. Our other single voyage works fine. Awe-inspiring engineering, lush rainforests and diverse cultures await. Seems to be no way to swipe or click out It contains a code that identifies you to the ship's computer, it contains no other information. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I have a receipt for it. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Why bother, just take it to check in. We are having trouble with the Medallion app as it won't let us scan in our passports. To try later, Medalian app wo n't let me add my enhanced drivers license state my phone, as. 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