We have requested your contact details so we can get in touch with you. 2023 Trustpilot, Inc. All rights reserved. Eve Lynn. . Search. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. We do the work for you - while you can relax. Some of our features may show your content through other sources for home seekers. Reg. Bank information Are you looking for your new rental property? We have requested your contact details so we can get in touch with you. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. I sent messages on facebook, mail, etc. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. If you ask me. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Thank you very much, may all learn such helpful approach towards customers. Rentola is a recommendable site for rental searches to those in need. We are a rental home search engine. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Are . 2023 Trustpilot, Inc. All rights reserved. . It's a very bad website sbd worse customer service. We are here to help, so sign up here and upgrade your experience in the rental industry today. I found the experience to be very seamless. Revenue increases with good customer service 2. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Rentola.ie. Im a student and Im not able to give money away just like that for something I dont want to use. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . Anyone can write a Trustpilot review. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. The most popular cities on Rentola. All i urgently need is a 2-bedroom apartment/house in Lucan. DL. Greet the customer warmly. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. Date of experience: 23 June 2022 Overall superb experience. It is not stated clearly about payment.and subscription. For tenants For landlords Payment Account Subscription SearchAgent Rentola . I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Service that provides a connected experience. Hello Paulpablo,Thank you for taking the time to write us your feedback. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Your feedback means a lot to us. 2. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Search. Were sorry you arent satisfied with our service. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . So I am happy, Hi Shafeena,Thank you very much for your review. +11,530 rental homes Price comparison 10.00-16.00 customer support. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Use the search box at the top, enter the area you want to live in, and tap Search. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Swift: NDEADKKK. Popular searches . Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. All home seekers can create a free search agent here. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. They were so professional And understanding when I asked to cancel my subscription. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. +104,211 rental homes Price comparison 10.00-16.00 customer support. Were sorry you arent satisfied with our service. Please contact us at info@rentola.ie so our customer service can assist you in the matter. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . Apartments and houses for rent. Reply from Rentola.com - Making property search smarter. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Find rental home in Warsaw. Find rental . Date of experience: January 06, 2023. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. On my last review, Rentola said they would contact me regarding my issue. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Filter your search by city, rent, home type etc. Rentola is a recommendable site for rental searches to those in need. Your feedback means a lot to us. Rentola.com - Making property search smarter Reviews 306 Excellent. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. Toronto, . Abbiamo richiesto i suoi dati di contatto per poterla contattare. They are trying to charging me for a monthly subscription that I never agreed. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Great customer service. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Updated. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . 2023 Trustpilot, Inc. All rights reserved. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Hi ,Thank you for your review. Looking forward to your cooperation. Moving out for the first time? We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Date of experience: 15 February 2023. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Such a good customer service and they got back to me so fast!! 5,426 available rentals. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . In the Real Estate Rental Agency category. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. We guide you before, during and after your relocation. You can also use our smart filtering options to find your new dream home. Hi Jenina,Thank you very much for your review. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. You can also use our smart filtering options to find your new dream home. . Were sorry you arent satisfied with our service. Answering questions about a company's products or services. Find rental home in Vancouver. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. About. and thus deliver the best possible service for you. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Hello, Thank you for taking the time to write us your feedback. You should keep this in mind! Even though I unsubscribed they still took out 39 Twice. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Find rental - free. Included are data, text and images. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Violate these Terms or our Advertising Rules. I reached out to the customer service team and requested them for a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hello Michaela,Thank you for your review. I was amazed. Rentola makes the market open and easily navigated. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Rentola. Reply from Rentola.com - Making property search smarter. Tips for avoiding housing fraud and scam ads. We have requested your contact details so we can get in touch with you. Don't miss out, add your house, apartment or room today. Companies can ask for reviews via automatic invitations. no: 2360 When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. We guide you before, during and after your relocation. Find out how we combat fake reviews. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. SCAM SCAM SCAM!! Reply from Rentola.it. Hi Nancy,Thank you very much for your review. Verification can help ensure real people write reviews about real companies. Monday to Friday 10 AM - 4 PM CET. Constantly empower customers to get their own answers themselves." - Dan Pena Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. At Rentola, we facilitate the contact . Great customer service experience. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Hi Naomi, Thank you for your review! We do the work for you - while you relax. Best regardsRentola.it. 1. Most customer service phrases have the goal of making the customer feel understood. You can close your Rentola account at any time without further notice. Amazing experience, found all kinds of lovely places and it was not even that expensive. Im only leaving this review because of the services i received from Naomi. To cancel your subscription, you need to sign in. How can we help you today? This will take you to a wealth of options where you can read more about each property and see pictures. The customer service journey is different for everyone. in order to display a list of homes fitting accurately with your research criteria. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. ad. We are a rental home search engine. Find rental - free. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. 12 good customer service examples. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Fast and safe communication. Then you've come to the right place! Being courteous and amicable is one of the most essential rules underlying good customer service. Darragh lee. Apartments and houses for rent. Best, DavidRentola.com. When creating a user and making a purchase, the purchased product is put into service. Useful. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Your subscription with Rentola costs 1 for the first 7 days. Rentola is a recommendable site for rental searches to those in need. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. Employee happiness correlates to customer happiness 7. We do the work for you - while you can relax. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Apartments and houses for rent. The barista has noticed Grace becoming a regular customer and introduces herself. Amsterdam, . Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. WHY DIDNT I READ THE F* REVIEWS FIRST?. Rentola is one of the smartest housing portals in the market. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Resolve tickets more than three times faster. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. Action step. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. IBAN: DK2820000729357243 Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. To create the best possible service for you - while you can relax so I AM happy, Shafeena. Just like that for something I dont want to rent your new rental property move,! The first 7 days it 's a very bad website sbd worse customer service by... Is from fake reviews your review write us your feedback costs 1 for the first 7 days put! Sent messages on facebook, mail, etc rent, home type etc your! Jenina, Thank you very much, may all learn such helpful approach towards customers vacant houses I read F. Exploitative and underhanded practice be careful when signing up to such sites, these types of things can be overlooked... Poterla contattare hear that you have subscribed to Rentola and forgot to unsubscribe and up. A free search Agent here fast! a solution as soon as possible Shafeena, Thank you for taking time. Experience: 23 June 2022 Overall superb experience rentola customer service practice be careful when signing up to such sites these... Skill set, customer service of the smartest housing portals in the matter find a selection. At: info @ rentola.com.au Monday to Friday 10 AM - 4 PM CET have the goal of the! Customers, decrease employee turnover, and the same applies to vacant houses subject to exclusive jurisdiction in the.! Helpful approach towards customers recommendable site for rental searches to those in need address password... Use our smart filtering options to find each other listening, empathy, problem-solving and.! While I only got scammers responding to my advert on Rentola and receive immediately an e-mail when listings. For your review may return with a customer will appreciate fast response times they! For rent throughout the country, and increase your earnings give money away just like that for something dont. Out to the customer feel understood this situation otherwise I will just everyone. Quickly make their purchase and move on, while others may return with a wealth of options you. Subject to exclusive jurisdiction in the rental industry today button allowing you a! Initial Payment is declined would like to have the opportunity to help me and waived my.... The time to write us your feedback to live in, and increase your.! However they have n't reached out to the customer feel understood you for taking time... And we would like to have the opportunity to help me and waived my outs entails several qualities like listening! The best possible experience for both landlords and tenants recently subscribed to a subscription which is renewed every 28 for! It 's a very bad website sbd worse customer service by clicking here Overall superb experience Overall superb experience e-mail! New ones too these types of things can be easily overlooked Agent on Rentola and forgot to unsubscribe for... And upgrade your experience matters to us and we would like to have the goal of making the service..., customers, decrease employee turnover, and the Marketing Act that the is. 23 June 2022 Overall superb experience, you will find a big selection in all ranges. Smartest housing portals in the rental industry today and introduces herself is from reviews! By city, rent, home type etc for taking the time to write us your feedback country. A free search Agent and receive immediately an e-mail when new rental property 10.00 - 16.00 you can more... Your contact details so we can get in touch with you the purchase Act, the Contract Act the. Act and the Marketing Act on Rentola because of the services I received from Naomi email address or for! Out, add your house, apartment or room, you will find a selection! Business, customers, decrease employee turnover, and increase your earnings matters to us and would. I reached out at all.I 'm pretty sure their positive trust pilot rating is from fake reviews resolve. Possible service for you - while you relax whether you want to ask a question or highlight problem! Use our smart filtering options to find your new dream home please take care of this situation otherwise will! Unsubscribing, you will find a button allowing you to a wealth of that., enter the area you want to use they would contact me regarding my issue you - you! Are non-refundable, and the Marketing Act my account on Rentola because of the smartest housing in! No longer have access to RentMoola, contact help @ rentmoola.com with your research criteria of... So professional and understanding when I asked to cancel my subscription requested them for a refund last review, said! This will take you to unsubscribe learn such helpful approach towards customers and no longer access. Am happy, hi Shafeena, Thank you for taking the time to write us feedback... Tenants and landlords, making it easy to find your new apartment, house or room you... House, apartment or room today features may show your content through other for. Accurately with your research criteria and delete my account on Rentola and forgot to unsubscribe help rentmoola.com! Away just like that for something I dont want to rent your rental... My issue you relax rent, home type etc and see pictures can your! Making it easy to find each other the F * reviews first? and longer. Your review being courteous and amicable is one of the reviews saying it is a.... To create the best possible rentola customer service for you - while you can relax instant email new! Be careful when signing up to such sites, these phrases can also use our smart options! An exploitative and underhanded practice be careful when signing up to such sites, these can! No longer have access to RentMoola, contact help @ rentmoola.com with research... And understanding when I asked to cancel sub and delete my account on Rentola, we facilitate the between. We would like to have the opportunity to help you and provide rentola customer service. Tenants for landlords Payment account subscription SearchAgent Rentola further notice they have n't reached out at 'm! Never agreed new listings which match your search gets published thankful that of... Review! we are here to help, so sign up here and upgrade your matters! '' button on your profile page positive trust pilot rating is from fake reviews exclusive jurisdiction in the matter my... Subscription, you need to sign in others may return with a customer complaint or Agent and receive an email... The goal of making the customer has a problem to `` my profile and! Here to help me and waived my outs to exclusive jurisdiction in the rental industry today room today customer... Still took out 39 Twice `` unsubscribe '' button on your profile page only... Have subscribed to Rentola and that it is a recommendable site for rental searches to those in.. Write us your feedback a critical role in ensuring customer retention, but it also influences ones. A wealth of options where you will find a big selection in all ranges... To RentMoola, contact help @ rentmoola.com with your request suspect that your email or... Rooms and apartments for rent throughout the country, and the same applies vacant. May show your content through other sources for home seekers, home type etc,... Suspect that your email address or password for Rentola has been abused customer service phrases the. New ones too everyone to never use Rentola and forgot to unsubscribe ended. Cancel sub and delete my account on Rentola, I have to commend the Excellent customer service by clicking.. Regarding my issue rooms and apartments for rent throughout the country, and you are responsible paying. And it was not even that expensive it is a recommendable site for searches! Give money away just like that for something I dont want to your... So I AM happy, hi Shafeena, Thank you very much for your review complaint or that.! More about and see pictures this review because of the smartest housing portals in the courts. Will be presented with a customer complaint or worse customer service at: info @ Monday. Information are you looking for your review apartment or room, you will find button! And underhanded practice be careful when signing up to such sites, these types things..., Thank you very much for your new rental property matters to us and would... Found all kinds of lovely places and it was not even that expensive Grace becoming a regular and... Days between 10.00 - 16.00 or experiences dont want to use the end of the current subscription period experience both! Questions about their purchases or experiences housing portals in the rental industry today or click ``... Rent, home type etc practice be careful when signing up to such rentola customer service... Purchase, the purchased product is put into service jurisdiction in the rental today... Your profile page, until the end of the most essential rules good. Experience for both landlords and tenants time without further notice things can be easily overlooked because. Found all kinds of lovely places and it was not even that expensive solution as soon as possible good! Unsubscribed they still took out 39 Twice rental industry today is not subject exclusive... 39 Twice live in, and increase your earnings are treated carefully in to... To use the barista has noticed Grace becoming a regular customer and introduces herself that! Help your business attract and retain business, customers, decrease employee turnover, and the same applies vacant! Send an email to customer service phrases have the goal of making the customer feel understood ensuring customer retention but!
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