Room check-in does not begin until 4:00 p.m. or as your room becomes available. We provide towels in the water park area. In my opinion they should have honored our original booking price. This is the version of our website addressed to speakers of English in the United States. Please review waterslide safety rules for each waterslide as they may vary. February 19, 2021 / 8:00 AM The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. No thanks! I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Points are earned on qualifying stays of twonights or more. Do you sell day passes to the water park? Please view ourterms and conditionsfor detailed information on applicable change policy and fee. more. Check-in time begins at 4 p.m. or as rooms become available. If we didnt drive do long to get there we would have left. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Upon check-out any unused funds will be credited back to your account. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The only reason i would ever return is because there are no other options in this area. Yes, there are long waits for the restaurants at peak times. There may be fees associated with the replacement of RFID wristbands. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Bonus Deals can be used with deal codes. Will my suite be pre-assigned prior to my stay? The room was okay, but we didn't spend much time in the room anyways. Can I add Bonus Deals on top of deal codes? The Chicago, Ill.-based company released the following statement: The health and safety of our guests . You want to play a game? La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. . Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Are the waterslides wheelchair accessible? Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Points can be redeemed when bookingthe room portion of a future stay. These water park passes allow access to the water park through the day of your departure. 2 minute read. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Each floor has a designated vending machine and ice machine area. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. .no matter what their ages! Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. A month later, she's still waiting for her money more than $500. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. I appreciate that it kept us all active. Our web site is secured by TLS and Go Daddy. Country Inn & Suites by Radisson, Traverse City, MI. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Visit Website. 20 min if your lucky. They did nothing to clean the feces or to make it a safe clean place for kids. Yes! COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. In a statement, Great Wolf Lodge cited the large gathering. This way, Great Wolf is ready if it does. Can my child use the water park if they wear diapers? We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The other on site activists were less than impressive as well. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Can my child use the water park if he/she wears diapers? We had bags with our swimsuits and flips, etc. This is customer service at its best. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. All rights reserved (About Us). All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Review tags are currently only available for English language reviews. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. In those locations, all guests, ages 5 and older, are required to wear a face covering. What do I need to provide when I arrive at the lodge? Guest further acknowledges and agrees to comply with all safety requirements . Guest laundry is available on-site. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Stop by the front desk to let us know you're here and pick up your water park wrist bands. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Book your resort stay, today. We went to GWL in March 2020 after covid began, but prior to lock down. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Are there chairs (aside from cabanas) to leave our belongings? Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. ", "I was on hold for over an hour," she added. Members must log in and select their Bonus Deals before completing booking. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. So our $1600 night would now be $2100! We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. The room mostly seemed clean with just a bit of dust around the bunk beds. Please view our terms and conditionsfor detailed information on our cancellation policy. Taxes and fees that are shown are estimates only. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Most games are $1.20 just to play. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. I booked a stay over 60 days in advance as part of a running promotion. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. We can also assist with rescheduling your stay for a time that works better for you; please contact. for detailed information on our cancellation policy. What is included with the cost of the suites? Yes, its expensive. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. The resort's six-story hotel, 95,000-square-foot . Towels are provided for your family in the water park as well as bathing towels in your suite. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. No outside food or beverages are permitted in the water park. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Besides us I counted less than 10 guests wearing masks for the two days we were there. Checks cannot be used as a form of payment at the lodge, only for a deposit. Where do I go when I arrive at the lodge? Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. You must provide a valid photo ID along with the credit/debit card used to make your reservation. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. There are changing rooms, lockers and showers available for you. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Please check with the front desk or your Lodge Life to find the location. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. As long as we have a credit card on file, you are welcome to charge back to your suite. Members can see their points earned in their profile ongreatwolf.com. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Reserve your cabana today! "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. "I don't know how to say it, but it's pissing me off, because it's not okay. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Of course not. The resort will close starting on Sunday with plans to reopen on April 2. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Just go here! Cookie Settings/Do Not Sell My Personal Information. What happens if there is inclement weather? We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Cmo puedo avisar al resort? (513) 459-8885. I have brought my kids to this location many times in the past and they love it. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Yes! The other two were bogus. Lock in the lowest price from these sites. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Trash, food and feces all over the ground. Please allow up to 5 business days for points to post in your account. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. There are lockers, showers, and changing areas available for your use in the water park. Yes! We booked 2 kids cabin suites ($800+/night each). The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. You do have the ability to dial out from suite phones. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Mason, OH 45040. If you would prefer to make a reservation over the phone, please call 800.605.9653. Service animals as defined by the ADA are allowed in all areas of the resort. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. What time can you use the waterpark at Great Wolf Lodge? Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. I let employees know. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . These water park passes allow access to the water park through the day of your departure. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Why not buy 3? How much of the park is outdoors? Even some of our adult visitors got in on the action. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. It can only be purchased at the time of booking. Can I get it back? Waterslides and our elevated attractions are not wheelchair accessible. The kids had a fun, albeit an expensive weekend ($600+/night). Pleasecontact the lodge to speak with a Food and Beverage Management team member. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . Tax exemption is not available at the Grand Mound location. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. We love this place! He brings real fun and joy every time. The pizza from the other restaurant was good. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. The entire place is original from when it was built im sure. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. It's vacation so we splurged for one meal. The story times and kids event are the same as when they first opened. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Find answers to our most frequently asked questions below. 2023 CBS Broadcasting Inc. All Rights Reserved. If my family has food allergies, how can I let the resort know? The room was okay, but we didn't spend much time in the room anyways. We had a standard room with 2 adults and 2 kids (17 &8). It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. 2023 Great Wolf Resorts, Inc. All rights reserved. You can find the currently running promotions at this lodge on our deals page. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. We welcome guests with special dietary needs. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. The waterpark giant thanked us for. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. No bowling. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. I called customer service to change our reservation to the Sandusky locationand NO DEAL. This place is so out dated and overpriced. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. The balcony or patio type is determined at check-in and is based on availability. The shower handle was semi-broken and hard to turn on and off at times. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Can I bring food or beverages from home or an outside restaurant into the water park? 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