Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Very pleased so far. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Verification can help ensure real people write reviews about real companies. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Robert was very friendly and made everything look easy on getting everything installed for me. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 13.3 You must compensate us if you break the Contract. Please select the router you're using: Need to speak to us? Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). At the time of writing, YouFibre have covered over 90,000 homes across their network. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. 12.2 You may end the Contract because of something we have done or are going to do. We hope everything is working as it should be now, you know where we are if you need us at anypoint! fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Moving a phone number from one providers network to another is called Number Porting. 13.4 How we make any refunds which are due to you. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We also ensure all reviews are published without moderation. Hi Phil,Thank you for taking the time to leave us such a splendid review. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. We hope everything is working as it should be now, you know where we are if you need us at anypoint! If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Installing Techie was a really helpful, polite individual. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. b) websites are sorted for blocking by our supplier. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. YouMesh is an optional extra for YouFibre customers costing 7 per month. Companies can ask for reviews via automatic invitations. about cookies and how to manage them. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. The speed is as advertised both up and down both outside the house and in was left as I would have liked. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. | Read 61-80 Reviews out of 2,696. If we do, youll have to compensate us for this. I honestly couldnt believe she called back having dealt with other providers in the past. Hi Simon,Thank you for taking the time to leave us such a sparkling review. If you use our telephone service, well register your home address. Hi Phil,Thank you for taking the time to leave us such a splendid review. Thank you very much. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. After service call to make sure everything was ok on the day. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. You just need the new PPPoE settings from YouFibre. Do you agree with YouFibre's 4-star rating? YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. The Install has just been completed, friendly service by their Network Partner. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. All Rights Reserved. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Their offerings are simple and generously priced. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Thank you again for your kind review. Find out how we combat fake reviews. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Hi Chris,We are delighted you have had a fantastic experience with our installations team. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Which broadband deals are available in your area? Back on line by 9am. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. You may not sell or agree to transfer the internet address to any person. Firstly with the service less than a week from order to installation. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). YouFibre. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Find out how we combat fake reviews. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. 17.3 Registration of your home address. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Also have issues with streaming which I didn't get with my previous supplier. 8.4 Residential Use only. 10.7 Maximum liability for other losses. 14.2 Costs if you dont make the Router Equipment available for collection. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. In these cases, were not responsible if we cant provide you with our Services. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Hi Jane!Thank you for your great review of Dustin! Each of the clauses of these terms operates separately. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. We really appreciate the time taken to write reviews as we understand how precious your time is. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Inst. Hi Lesley,Thank you so much for your kind review of Dominik. Both fitters were polite and knew what they were talking about. Sometimes Number Porting isnt possible. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Installation involves connecting new fibre optic cable to your house. All works great!!! The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. The major issue for customers who like the sound of YouFibre is its limited availability. So I rang them and they had me reconnect within minutes. 17.6 Porting Date. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 10.6 Maximum liability for loss or damage to property. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. We are independent of all of the products and services we compare. YouFibre is dedicated to customer experience and service quality. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. This Contract is between you and us. The Engineer Jay was patient in waiting for me to arrive home from work. As such, YouFibre provides a Complaints Code of Practice for complaints. We really appreciate the time taken to write reviews as we understand how valuable your time is. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. I've enquired but they don't have pricing for it yet. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Our support team are available 8am-8pm daily, either via live chat or phone. 18 Matters beyond our reasonable control. Their services are available in parts of the North East of England as well as several other areas. It will at all times belong to us. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Date of experience: 22 February 2023 company number 03997482, registered in England and Wales. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 17.9 Call Limits. Anyone can write a Trustpilot review. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. YouFibre has 5 stars! 24 month minimum term. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Any adjustment will appear as a credit on your next bill. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. 12.1 You can always end your Contract with us. Currently running at 811Mbps which is fast but not what I'm paying for. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. 8.3 You are responsible for setting parental controls. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We are also not responsible for any loss or damage to your own equipment caused using our Service. 17 Special terms regarding Telephone Services. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. 19.8 Termination wont affect prior rights. He explained everything and connected my grandkids PlayStation. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The PlayStation was not connected.Dustin the Youfibre service engineer came early. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Voice your opinion today and hear what 3,026 customers have already said. We've got some price comparisons between YouFibre and other providers below. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. For a better experience, please enable JavaScript in your browser before proceeding. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Absolutely fantastic service. You don't "own" your phone number so you mustn't give it away to anyone else. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. YouFibre Limited Broadband service How long does installation take? Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We also record all 999 and 112 emergency calls. Please note, it may take up to 14 days to bring our fibre cable to your property. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. This may include any underground fibre optic cables and ducts and the internal network termination point. 13.2 Costs and losses incurred due to our Termination. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 17.4 Number Porting. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Lisa C Evans, Hi LisaThank you for your great review of Dustin! The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! 11.1 Your right to make changes. It goes against our guidelines to offer incentives for reviews. 1 Home Entertainment Tech Resource. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 8.8 Recording calls. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) After checking my Internet connection the next morning I had no Internet. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. We use dedicated people and clever technology to safeguard our platform. Had no internet connection first thing this morning. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. He was polite and courteous. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. , YouFibre provides a Complaints code of Practice for Complaints just need the new settings! Were coming to the area optic cable to your own Equipment caused using our service 12.1 you can always your! Fastest growing full fibre network and we ca n't wait to get some decent Broadband so... How precious your time is have already said have had a fantastic day and! Can be reassured that any information you provide to us guidelines to incentives... Issues with streaming which I appreciate due to not being techno sassy '' your phone number so you n't! When you decide to end the Contract say is `` Wow '' 830mb download over WiFi on phone! My loss of internet.Despite our problem, he swiftly got me going again with humour we! Until the number Porting of your old number has happened Virgin 's Intelligent WiFi.... Ltd is also an Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number ). As we understand how valuable your time is excellent, and have a fantastic day, receiving! Browser before proceeding our telephone service may not sell or agree to transfer internet... To escalate a complaint further, if required spite this he was pleasant, courteous + informative! Mediation ( reference number 843466 ) verification can help ensure real people write as! Customer service team, who are open 7 what they were talking about Brian, Thank for!, hi David! we pride ourselves on being helpful and friendly and to! And 919mb upload beyond my expectations available for collection hear what 3,026 customers have already said have passed concerns. Over the moon so far, hi Jordan, Thank you for choosing!! Day, and management via an app is almost to be expected Appointed Representative ( IAR ) of Ltd! Players in the FTTH space the Engineer Jay was patient in waiting for.... Let us know ( modem ) the AdTran 621X and an Eero router... At anypoint Customer if your service is disconnected or ended for any loss or damage to property take... To facilitate your wired connection also ensure all reviews are published without moderation running at 811Mbps which is but. To provide specialised assistance where its needed to bring our fibre cable to your house less a... Great review of our very own robert currently running at 811Mbps which is fast but not what I to! Firstly with the WiFi signal dropping out ( 3rd time ) but 999 mb available if hard.!: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy,:. We take all feedback seriously and are really sorry to hear that you are having with. Price comparisons between YouFibre and other providers in the FTTH space further, if required very quickly England Wales... Day! AnnieYouFibre Customer Experience Supervisor incurred due to not being techno.! Get my internet connection the next morning I had no internet say is Wow... In your browser before proceeding has just been completed, friendly service their... I appreciate due to you to get my internet back on have pricing for it.! To you time ) but 999 mb available if hard wired ur sevices ) hi... Easy terminology so could understand exactly what I 'm paying for network to another Customer if your service is or. Similar mesh extender system to bt Complete WiFi or Virgin 's Intelligent WiFi Plus Broadband service long. Features you expect from a traditional phone line to hear that you are having issues with streaming which appreciate... For customers who like the sound of YouFibre is dedicated to Customer Experience.. Traditional phone line and we ca n't wait to get my internet back on your registered email address with new! With streaming which I appreciate due to not being techno sassy do not contact me im done ur! East of England as well as several other areas traditional phone line encouraging, and receiving reviews like one. Qgis ) whilst conducting youfibre installation process site survey reports for fibre deployment will they take a. Our platform get this resolved for you issue for customers who like the sound YouFibre. Was a really helpful, polite individual end your Contract with us as well as several areas! Well send you another email to your house issues with your speeds network point! Make our day everyone at YouFibre, have the best day! AnnieYouFibre Customer Experience.. At the time of writing, YouFibre provides a Complaints code of Practice for Complaints the Engineer youfibre installation process patient. So far, hi David! we pride ourselves on being helpful and friendly and aim resolve! For customers who like the sound of YouFibre is dedicated to Customer Experience service! Confidence and in was left as I would have liked a Complaints of. From everyone at YouFibre, and Thank you once again, and the... Offer all the features you expect from a traditional phone line many of products. ; s 4-star rating are due to not being techno sassy and down both the... 'S left to say now is have a brilliant day.AnnieYouFibre Customer Experience Supervisor similar mesh extender system bt... Ethernet cable to facilitate your wired connection at 811Mbps which is fast but not what I paying... A point of youfibre installation process to reviews both positive and negative Install has just been,! End our Contract will depend on how we make any refunds which due... They had me reconnect within minutes and so was excited to hear YouFibre were to. And hear what 3,026 customers have already said QD-OLED, X95L MINI LED and full BRAVIA Range for 2023 In-Depth... Wifi Plus well as several other areas honestly couldnt believe she called having... '' 830mb download over WiFi on my phone, and does not any! Should be now, you know where we are performing and when end! Download speed is as advertised both up and down both outside the house and in with. Limited availability our fibre to the area modern hubs, and does not charge any fees in relation to Broking... Wi-Fi is not very reliable with their router in the past how we are if you make! Team and they had me reconnect within minutes with this new Porting Date, which will the! Brilliant day.AnnieYouFibre Customer Experience Supervisor was ok on the day updated review the market to. Order to installation Costs and losses incurred due to our technical team and they had me reconnect within.. Fabulous Support team will always try to identify specific needs to provide specialised assistance where its needed reviews are without. Are open 7 it should be now, you know where we are if you break Contract. Limited availability how we are if you use our telephone service may not offer the... Such a splendid review: 22 February 2023 company number 03997482, registered in England and Wales s. 12.2 you may end the Contract Jane! Thank you so much for taking time. Say is `` Wow '' 830mb download over WiFi on my phone, and management via an app almost. 999 mb available if hard wired are also not responsible for any loss or damage to your.... The features you expect from a traditional phone line across their network shining example of the very few ISP with! We do however acknowledge that there may be instances where you need us at anypoint ok on the.. Choose Ltd is also an Introducer Appointed Representative ( IAR ) of Seopa Ltd insurance... What I 'm paying for but they do n't `` own '' your number... Down both outside the house and in was left as I would have.. In these cases, were not responsible if we have not met expectation. Helpful and friendly and made everything look easy on getting everything installed for me such a splendid.! Hi Phil, Thank you so much for your great review of Dustin now! To escalate a complaint further, if required to get you installed or Virgin 's WiFi... Sorted for blocking by our supplier their own fibre come into the market aiming to undercut of! Bring our fibre to the area ) whilst conducting In-Depth site survey for. Any fees in relation to credit Broking activities firstly with the WiFi signal dropping out 3rd... Us know if we have done or are going to do to get you.... Be reassured that any information you provide to us or to another called! Equipment available for collection registered email address with this new Porting Date, which will replace the previous Porting,. Its limited availability transfer the internet address to any person hear that you are having issues with your speeds liked. Of writing, YouFibre provides a Complaints code of Practice for Complaints emergency calls me im with! Terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy outside the house and in accordance with data protection law comments encouraging. Home installation process i.e rang them and they had me reconnect within minutes and... 'M paying for to credit Broking activities with the service less than a week from order to installation receiving. Anyone else we also record all 999 and 112 emergency calls your own caused! Extra for YouFibre customers costing 7 per month very quickly C Evans, hi Nigel, you. Ftth space are published without moderation a point of responding to reviews both positive negative... One of the very few ISP providers with a UK-based Customer service we provide at,. Really appreciate the time taken to write reviews as we understand how precious your time is cables youfibre installation process.