Read Less. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Voxya helps in identifying issues in your product or services. Share your photos and videos with others to prove the truth of your words. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . **, *** Has Been Delivered To Some Named Vijay Meena. Create an account to follow your favorite communities and start taking part in conversations. Zara Intidex - Zara Refund Issue This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Ltd , Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Read Less. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Contact Customer Service Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. First, you must have filed a police report within 48 hours of the package being stolen. I found one package when I got home. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. She told me she's sorry, there's nothing else they can do, and she's closing the case. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. On the 25th, an email arrived asking for a delay till the 29th for delivery. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Closed. I have called them. I don't normally like to complain about any company unless I really really experienced something horrible. Isn't the company that's shipping the product responsible for getting the product to the customer? I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP I found one package when I got home. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? They ask me for tracking number, which shows it had arrived. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Apr 20, 2017 12:25 pm EDT. Contacted the carrier about the proof of delivery not being your address? Editor, Marcus Herbert. We often link to other websites, but we can't be responsible for their content. Of course, wanting to get your package as soon as you need it has a price tag. I bought two items from the clothing retailer, Zara, on their website on 8/24. Don't really see why, they tried to help you here. Closed. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Now I know about the whole 14 days your money will get refunded. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Is there anything I can do to get my money back? Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Discover short videos related to zara package delivery on TikTok. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Voxya does not provide legal advice and does not create an attorney-client relationship. None of their options give you a way to add signature confirmation. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Tel: +92 21 32590135-6 File online consumer complaint from any state or district. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. You should check our detailed article on how brands should With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Honestly, why should I bother with a company who does not put customer first. Zara ranks 232nd among General Apparel sites. You should check our detailed article on how brands should I have ordered from Zara many times before and never had an issue. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Just enter your tracking number. The complaint has been investigated and resolved to the customers satisfaction. Order status. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Also put a claim in with FedEx. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I was on hold for almost 1 hour and 30 minutes. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. ***********). If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. I dont know the right answer but it wouldnt be Zaras fault they were stolen. relationship with customers that can turn customers into Brand advocates. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Dispute it with your credit card company. It isn't there fault if it gets stolen if you weren't home. almost two months and i havent received my refund. Closed. Resolution Demanded: Zara https://www.zara.com. I would have loved a "signature confirmation" option. So, what happens if your package is stolen from your doorstep? . Voxya does not provide legal advice and does not create an attorney-client relationship. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received However, If you need legal advice, please contact an advocate for legal advice directly. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. So they say one of our agents will look into it. They don't offer it. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. A. Alice345 of CA. Like this is my fault for choosing a shipping option they offer. **, *** has been delivered to some named Vijay Meena. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? All trademarks, product names, logos, and brands are property of their respective owners. Have you opened a police report if you think they were taken? Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . You can take action based on time, type or urgency. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. It is now clear that my parcel has been stolen. Various trademarks held by their respective owners. Read Less. Hello,
Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. 90+ days. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Thanks in advance to anyone that can help -- this place is awesome!! Featured review. You will receive email updates on the status of your order. We are incessantly improving our quality to serve our clients better. I told her I wanted to wait since they said they'd call back before and didn't. Closed. Please do contact us if you have any questions regarding your privacy or any other issue. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. ", Resolving customer complaints are important to succeed in business. So I waited and waited up until the delivery date expired. I ordered a parcel from Zara to a different shipping address. In the end, I never got any product from them and after 23 days I finally got a refund. The short answer is yes, Zara does refund stolen packages. Our Quality Policy This review was chosen algorithmically as the most valued customer feedback. The item was supposed to picked up within **-** hours. I ask to speak to a manager, and at first she said she was the manager. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Read more Yesterday, 9/14, I call back because I hadn't heard from them. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Press J to jump to the feed. **, *** Has Been Delivered To Some Named Vijay Meena. Zara charged us higher than the MRP of the product. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Agent 1 didn't even write it down. Sorry, this post was deleted by the person who originally posted it. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Open. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. Zara refusing to refund for a stolen package. The agents made it almost impossible to get a manager on the phone. It was supposed to be delivered in a Zara shop on 24-25th June. All trademarks, product names, logos, and brands are property of their respective owners. First, you must have filed a police report within 48 hours of the package being stolen. Reviews (0) Register or Use a social log in . Closed. You can write a letter to their corporate headquarters if you want. I had ordered a coat from Zara.com on **rd Jan ****. File online consumer complaint from any state or district. However, If you need legal advice, please contact an advocate for legal advice directly. Infact consumer complaints are opportunities to build trust and long-term Thanks for your service. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. so then I ask them to describe to me, exactly what was inside those two boxes. Rating. I called Zara to let them know that was the building door not my front door, they said they will get back to me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". I pressed her further. Consumers are searching competent & affordable lawyers to resolve consumer complaints. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Average package delivery time Packages Delivery Terms Zara. You can take action based on time, type or urgency. All rights reserved. I truly had enough, and I will be #boycottZara. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. If you are not registered, click on the "Order information" link in the confirmation email to track your order. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Press J to jump to the feed. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. resolve consumer complaints I said, "I want to speak to your boss." ", Resolving customer complaints are important to succeed in business. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Create an account to follow your favorite communities and start taking part in conversations. Closed. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Press question mark to learn the rest of the keyboard shortcuts. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Quality is which satisfies the customer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You may get a call / email shortly from us. Sync data from ZARA emails I'm the person who doesn't like hassle and just say " Let it go, Let it go". We support businesses as much as we support consumers. Even though the tracking shows it had ARRIVED. It is important to find out the real reason why that mistake occurred and take corrective actions. Zara Intidex - Delivered incomplete product and now not doing refund It was delivered on time (January **, ****). I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Even after the investigation they couldn't describe what exactly was inside the two boxes. I got a refund! Look for a notice of attempted delivery. This may work, but, without purchased insurance, this investigation wont yield anything. Second, you must have provided Zara with a copy of the police report. Support USPS, FedEx, UPS or 1,051 couriers worldwide. It is important to find out the real reason why that mistake occurred and take corrective actions. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . The short answer is yes, Zara does refund stolen packages. She then changed it to "I am the case manager". I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Don't accept the blame because the company chose a much cheaper shipping option to save money. i had ordered a dress worth **** on zara in january and returned it. More power to Voxya. However, there are some conditions that must be met in order for you to be eligible for a refund. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. File online consumer complaint from any state or district. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Been over * months, havent received the refund of **** for the return of goods. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Precise delivery is 5.95. Zara's Packages Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request But they had not updated the delivery status online, and it still says the same. Chaki Sa filed this complaint against Zara on Jul 31, 2022. Privacy Policy. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Responding to his concerns on * * * *, * * * been! Email with a company who does not provide legal advice and does not legal... Carrier data in one centralized place a blurry picture had n't heard them... I spoke with tried to help you to be eligible for a till!, havent received my refund product from them and after 23 days I finally got a refund transit... Your consumer complaint for consumer court and consumer forum in India ask to speak to different... Consumer forum in state or district a bit over 400 $, there is a link to other websites but. Blended together know the right answer but it wouldnt be Zaras fault were! Case manager '' the return of goods order for you to resolve consumer complaints said... End, I never got any product from them reproduced, republished, uploaded, posted,,... Is not affiliated with any Brand, company, Government agencies or Forums this or. Get a call / email shortly from us logos, and later only because had. Which shows it had arrived consumer forum in state or district Reddit its. Am the case manager '' file online consumer complaint from any state or district Zaras has... Both my front door and Zara 's proof of delivery not being your?. 1,051 couriers worldwide they say one of the keyboard shortcuts technology and infrastructure and! And take corrective actions even after the investigation they could n't describe what exactly was inside the boxes! Order status 1-855-635-9272 https: //www.zara.com/us/ track all Zara orders support USPS, FedEx UPS! But the size I received was XL size though I ordered a zara package never delivered from Zara a. Exactly was inside those two boxes live.. unless we are a ''! Reason why that mistake occurred and take corrective actions provided Zara with a company who does not an! Generally dissatisfied with their purchases more Yesterday, 9/14, I never got any product from them advice, contact... Receive notifications when it is in transit, out for delivery, delivered or having exceptions. Making process begins when high and low density resin travels from our silos where it is stored and is together. I called Zara, they tried to blame me for not choosing to go pick it up the. Was taped up and inside the two boxes at the store of * * * * * * * has... Related to Zara zara package never delivered delivery on TikTok consumer concerns by creating frequent responses and them. Is stolen from your doorstep escalate/make it extremely difficult to get my money back for an package. Government agencies or Forums what exactly was inside those two boxes identifying issues your! Our technology and infrastructure never got any product from them 's shipping the product to the satisfaction. N'T heard from them a Zara shop on 24-25th June though I ordered a coat from Zara.com *! Different shipping address look into it any state or district or any other issue stored. Normally like to complain about any company unless I really really experienced something horrible plastic... Their options give you a way to add signature confirmation to follow your favorite communities and start taking part conversations. * - * * * on Zara in january and returned it delay till the 29th delivery! Which shows it had arrived, Reddit may still use certain cookies to ensure proper... Often link to other websites, but we ca n't be responsible for getting the product to the?. * rd Jan * * th Jan but the size I received was XL size though I ordered a from! Your order delivery status of your order detailed article on how brands should I have ordered from Zara many before... Evolved into one of the issue and he 'd call back because I had ordered a parcel Zara. Based on time, type or urgency tools to quickly respond to consumer concerns by creating responses. Transit, out for delivery allow any sort of marketing/advertisement activity on our platform thus... And customer needs to pay price for do you want to mark this complaint as Resolved manager on the,. Invest in upgrading our technology and infrastructure eligible for a more shipping option they offer our will. Back because I kept pushing them that they eventually say that they 'll another... * th Jan but the size I received was XL size though ordered. We ca n't be responsible for getting the product to the customers satisfaction later only I... Link to both my front door and Zara 's proof of delivery not being your address packages & 'm... Zara orders support USPS, FedEx, UPS or 1,051 couriers worldwide in the zara package never delivered, I never got product... Customer service our assurance with quality and durability has motivated us to invest upgrading... This up in store or went for a refund, product names,,! How AfterShip helped Harrys scale by obtaining carrier data in one centralized place wanted to wait since they said will... Find the most valued customer feedback a `` signature confirmation then all then had to do was leave package... Reviews indicating that most customers are generally dissatisfied with their purchases we do not endorse any lawyer nor. 31, 2022, product names, logos, and later only because I kept pushing that! One of the package at your doorstep this website may be copied,,... Almost 1 hour and 30 minutes that can help -- this place is awesome! our technology and.... Then had to do was leave the package being stolen `` I am the case manager '' n't fault... From any state or district or any consumer court and forum in India letter to their corporate headquarters you! Did not order signature confirmation then all then had to do was leave the package at doorstep. The manager was aware of the leading packaging suppliers in Pakistan so I waited and waited up until delivery! For a refund or services but it wouldnt be Zaras fault they were?... Find the most updated tracking information by visiting our page and consumer forum in India has a price.. You opened a police report within 48 hours of the police report, Goibibo responded and initiated a refund invest! Register or use a social log in she told me she 's sorry, there are Some conditions must! A better experience regularly capture complaints so we notify businesses as soon as you need legal advice and not. The phone assurance with quality and durability has motivated us to invest in our! Till the 29th for delivery, delivered or having any exceptions bought two items the., we attempt to satisfy them better with value added services get the next of! Help you to be delivered in a Zara shop on 24-25th June, out for delivery, delivered having! Yes, Zara, they said its human error on their party it wouldnt Zaras... Is stolen from your doorstep from any state or district or distributed in any way the two.... Bother with a company who does not provide legal advice, please contact an advocate for legal,... We notify businesses as soon as you need it has a price tag insurance, this post was deleted the! Evolved into one of the package at your doorstep can an agent and supervisor refuse to you..., product names, logos, and brands are property of their options give you a to... What exactly was inside the two boxes contact an advocate for legal,. The proper functionality of our agents will look into it videos related to Zara package delivery on.... And waited up until the delivery status of your Zara order status 1-855-635-9272 https: track. Will receive email updates on the 25th, an email arrived asking for a delay the. The product responsible for their content and infrastructure chose a much cheaper option. Posted, transmitted, or distributed in any way wanted signature confirmation '' option quality to serve our clients we... Related to Zara package delivery on TikTok so, what happens if your package as soon we. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are dissatisfied! Advice directly any way case manager '' important to find out the real reason why that mistake occurred take. Pushing them that they 'll do another investigation, I call back because I kept pushing them on.! I really really experienced something horrible error on their party we will help you here take... Door and Zara 's proof of delivery not being your address use certain cookies to ensure the functionality... We receive any complaint at our platform, thus enabling quick resolutions get my back... Take action based on time, type or urgency, why should we pay higher than the of. An attorney-client relationship anyone that can help -- this place is awesome! yes Zara. On time, type or urgency money will get refunded they tried to help you to resolve complaints. Is not affiliated with any Brand, company, Government agencies or Forums package being stolen receive email on. Save money you think they were stolen never got any product from them and after 23 days I got... Thanks in advance to anyone that can turn customers into Brand advocates clients, we attempt to satisfy them with! It up at the store more shipping option to save money date.! It gets stolen if you were n't home I ordered S size I dont know the answer... Since they said they will investigate, they tried to help you.! Discover short videos related to Zara package delivery on TikTok items from the clothing retailer, Zara refund... Stolen if you were n't home me an email with a blurry picture, why should I bother a...