How did you help turn the interaction into a positive experience for the customer? They must also be able to work in a fast-paced environment and have excellent customer service skills. Its important to know how these work so you can help customers take advantage of them. They also help keep the store clean and organized, restock shelves, and assist with other tasks as needed. How to Answer. However, they can avoid this by drug testing you and proving that you were high when you got injured. There's usually a deeper story. Multitasking, working under pressure, and meeting deadlines in a fast-paced atmosphere are all required. Read on to learn more about drug testing at Hobby Lobby, including the specific rules for different employees, types of tests done, when you can expect them and more! I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. By having this knowledge, sales associates can help increase store revenue and customer satisfaction. Most Likely Range. "I am happy to offer a flexible schedule, and to work overtime as needed. This suspicion could arise from factors such as lower performance when compared to the rest of the team, lateness, aggressiveness, etc. I always strive to be a team player.". ", "I hope never to be late! If any of the full-time employees tested positive that . Overtime is sometimes required during peak seasons. Regardless, you could be drug tested when youre hurt at work or get a promotion. ", "I love that Hobby Lobby does so much to invest in the community, from their commitment to consistently donate to several organizations to the discount they offer churches, schools, and national charitable organizations. More about this will be provided below. What will the amount of the change you will give back? Then, the sample will be shipped to a lab and tested. The company currently has more than 40,000 employees. You can share this practice test with other aspirants also. Call Center Representative. Drug testing, however, is required for any person going into any managerial roles. Hobby Lobby Cashier Test Flashcards The questions I was asked were really basic. If youre an artist, you can use the discount to purchase paint, canvas, and other supplies at Hobby Lobby. You might also be required to take a drug test during the interview if the interviewer decides that something is off about you, so your best chance of avoiding this is to put your best foot forward at this stage. To know more, you can also read our related posts on Hobby Lobby dress code, if Hobby Lobby drug test, and if Hobby Lobby is a good place to work. Also, suggest one or more procedures to reduce the risk and exposure highlighted in each example. There are three variants; a typed, drawn or uploaded signature. "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. It's not just about the low prices; it's about the integrity and generosity they openly display as a business. In some cases, other workers will be drug tested during the pre-employment process, but it is rare. If you pick up a box and hurt your back, Hobby Lobby will be responsible for your medical bills. Talk to the interviewer about how you would react if you discovered a coworker stealing or behaving in an inappropriate way. You should be able to greet customers, answer their questions and resolve any issues they may have. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. What is the number one purpose of the customer service manager? My avaliblity was up for discussion, needed to be a face to face conversation (due to this would be my second job, and we could talk about flexablity and expectations). I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. However, these kinds of tests are easy to pass if youre sober. Talk to the interviewer about how you go above and beyond for customers. To control the amount of time a customer's been waiting in line to no more than 2 to 3 minutes before being checked out, Each cashier has been assigned associate number and password which must never be shared among employees, What question are you to ask the customer before beginning the transaction, If I customer has a stack of identical merchandise it is acceptable to assume each item is the same price, When the register checkout line is busy and a customer brings merchandise with no price tag you must, Call the department head or a member of management, The manager on duty must be called to assist the customer if he or she is deceptive satisfied with the service received while shopping at the, What do you tell a customer at the end of every transaction, Do you the machine must be used on all travelers checks as well as any $50 or $100 bill, If you walk away from your registry for any reason what must you do, Press the sign off button to sign off to register, What do you do if the register proms PO number required for an AR transaction, Request a purchase order number from the customer, You must count your register down at the end of every shift, If you find a gift card with the remaining balance the card must be given to your customer service manager or a member of management, How do you locate the check verification list on the register, Go to the apps menu and select check verification to view the current advertisement or check verification list, If you have multiple items keyed into the register in the customer changes his or her mind about the entire transaction what do you, Cancel the transaction by contacting your manager or customer service manager, Who is allowed to perform a post void reversal, Manager on duty or customer service manager, If any individual comes into the store and attempts to gain access to an area of the store without authorization was the first thing you need to do, What must the school church or national charitable organization provides receive a discount, Merchandise must be sold to the church school or charitable organization and must be paid for by the credit card AR card or check with the preprinted name of the organ organization on the face of the check or credit card, What discount percentage is given to schools businesses employees store instructors and art students, 10% to schools 0% to businesses 15% to employees 15% to store instructors and 0% to art students, Our written policy allows us to give cash refunds without a sales receipt up to 10, If the customer presents a receipt which is over 90 days old for a return of an item we will be glad to accept the return with a member of management approval, Merchandise return without a receipt will be issued in exchange cart at the lowest selling advertise price in the last blank days, Proper identification and a 10 digit telephone number are required on all non-receded, How do you process the receipt and return if you received the message return transaction cannot be located press clear to continue, Call a member of management then press the clear button and to the dollar amount of the items being returned from the receipt select the reason select total have the manager approval and complete the refund, When a customer returns merchandise purchased with a credit card before you select the option of refund original card what do you ask the customer, Ask the customer if he or she would prefer the amount today to be refunded to the payment original use for the purchase, If the customer does not have a receipt but here she paid with a credit card how do you look up the receipt, Press the return exchange button twice press the no receipt look up button swipe the customers credit card and enter the purchasing store number into the return receipt look up whenever possible to narrow the search, If you have a customer who presents identification from a country other than the United States what do you ask the customer if he or she has to complete the refund, You would ask the customer if he or she has his or her passport with him or her, If a customer wants to pay with two different forms of payment you always except the cash payment first, If a customer is returning merchandise with the split tender receipt you always select the cash tender first, What steps are required if you must manually enter a credit card, Enter the card number press enter to a manual imprint of the card and to the expiration date and press enter, Cash refunds can be given on a debit card transaction, If you're registered or or opens during a credit card purchase and the credit card was the only form of payment what do you do, It's a customer presses the cancel button on the credit card terminal during the signature line request screen this will not cancel the entire transaction, If you receive a prompt on the register to call authorization center for a credit card transaction what do you do, Call the authorization center for authorization press override and enter the code received from the credit card authorization center, We accept out-of-state checks with proper identification, Customers writing checks are required to provide which of the following forms of identification as long as it matches the persons writing the check valid US drivers license a state issued ID a military ID, Based on your stores check system complete the correct diagram below with the required information, Sayed of ID customers ID number date of birth phone number, Checks written for over $100 or checks of a specific suspicious manner must be approved by a member of management or cut the customer service manager including certegy, Any check taken his payment must first be there pot verified under the check verification less before tendering the transaction with the exception of blank store, Employees are allowed to ring up purchases for family members and friends, An authorized employee or member of management other than the customer service manager must handle all local store employee purchases at a designated register, How do you process and employee discount transaction for nonemployee no number instructor, Ring up sale on any register press the discount button press employee discount dance like no number have a manager approve the transaction into the person last name into location and slept except, If an employee from another store is making a purchase here she is allowed to check out from any register without the assistance of a member of management or authorized employee, What is the proper procedure for ringing up on the caller simplicity new look pattern with that will not scan, Press clear than enter the price and select the pattern button and to the 12 digit UPC code select either McCall's or simplicity new look wide the 40% discount if applicable, The 40% off coupon can be used on fabric which is, Sold at regular price not on discounted or sale fabrics, Fabric ribbon is rung up under which department, Any yellow frame table ticket is to be rung up under which department, Any open bag of candy must be given to a manager, The devil card can be used as payment for a wedding rental deposit, What do you attach to the rental agreement once the wedding deposit transaction is completed, Stable one of the two receipts printed on the wedding rental contract and give the other receipt to the customer, Where is the completed rental agreement contract kept, The contract with the receipt attached will go to the cash office at the end of your shift, What are the steps for processing I'm not authorize for the state tax exempt transaction, Press clear button enter HL was 79's in the HL card number field and then have the customer complete a trip the tax exempt form, What a hobby lobby tax exempt identification card is presented for nontax purchased how do you ring up the sale on the register, Bring up all items being purchased like total button select tax-exempt button press the card presented by and your card number or scan card enter first and last name then add to the customer title of the tax-exempt customer and except payment, Went to Hobby lobby tax-exempt identification card is not presented for a nontax purchase how do you ring up the sale on the register, Bring up all items being purchased like total by insult tax-exempt button press the card not presented by and Andrew or scan the card you have issued enter the sales tax permit number and your first and last name then enter the title of the tax-exempt customer fill out the tax exempt form and except payment, The cashier fails to process the sale as tax-exempt how do you correct the air, Re-from the original transaction entirely and then complete the new sale is a tax exempt, Operations Management: Sustainability and Supply Chain Management, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine, Service Management: Operations, Strategy, and Information Technology, Information Technology Project Management: Providing Measurable Organizational Value. If youre getting an entry-level position at your local store, you likely wont be drug tested. They must also be able to stand for long periods of time and lift heavy items. Then they will schedule your interview with a manager. If a customer's total bill is 16.85$ and he gives you 20$, how much should you return? She wants to apply $20 to her credit card and then hands you $10 cash. The company strives to provide its workers with outstanding, competitive benefits. just like what you would add to the company if you were to be hired and are you a team player, stuff like that, 28F. Hobby Lobby does not drug test part time employees, but the manager or other department head might request a test if they think that youre using drugs. And I'd be really excited to talk to customers about their hobbies, as well.". However, a department lead or manager might require you to take a test if they have suspicions that you're using drugs. "I stay calm and composed when issues arise. As well, anyone joining a management position does have to take a drug test. Even though I'm not a religious person, I appreciate that Hobby Lobby is so committed to their principles; I would feel very good about working for a company like that.". Giving exceptional customer service at Hobby Lobby means going above and beyond to make sure customers have everything they need to 'Live a Creative Life.' "All of my holiday decorations come from Hobby Lobby. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. Hobby Lobby cashiers also use interpersonal skills to communicate with customers and coworkers to ensure they understand each other. Interacting with other customers at the same time. This position was also my favorite because it was such a great challenge. For instance, Hobby Lobby tends to provide paid vacation days, personal, and sick pay. Furthermore, you should learn more about the laws in your respective state. Be sure to avoid using drugs at least for several weeks before applying for a job to avoid potential problems. What are your thoughts about working for a company like that? If this happens, you might be asked to submit to a drug test. ", "I really want to become more confident in my creativity as well as in my communication skills. I would avoid approaching the employee as I would not want to make it a personal issue. The lobby's light installation reacts to human motion, and guest rooms feature dramatic skyline views. Going by information from current and former employees, all managers are required to take a drug test before they move into the position. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Some swab tests will provide immediate results. Again, you might be drug tested if your supervisor suspects that you're high or work. I found it so challenging because it was a different industry than I was accustomed. In our search for a better life, after A platform was created for the purpose of easing the search for ex-convicts. This includes stocking shelves, organizing merchandise and keeping the cashier area clean. It can take a week or longer for this to happen. Based on what you know from spending time in Hobby Lobby stores and exploring their website, what do you consider to be the major reason for Hobby Lobby's success over the last 50 years? I'm actually really excited about the possibility of working here so I can pick my coworker's brains about a lot of different crafts! Typically, you wont have to pass a drug test to begin working for Hobby Lobby. I applied in-person. How do you make it a point to serve customers beyond the day-to-day responsibilities of your job? ", "I have a lot of qualities that transfer well into a retail-based position. You can become a stocker or cashier without having to pass a drug test. By using data collected from customer interactions, sales associates can provide more personalized recommendations and services. The leadership at Hobby Lobby is grounded in spiritual principles, so you can expect a unique management style from the leaders at the store. I had to talk about previous jobs and why I left the previous job. There are 932 Hobby Lobby stores as of this year. Hobby Lobby Cashier Test. A Sales Associate/Cashier at Hobby Lobby is responsible for providing excellent customer service to customers. You cannot use a calculator during testing. However, your manager might request a test if they suspect you of drug use. Hobby Lobby does not drug test cashiers. I created a presentation and gave it to my manager who took it to upper management. The customer gives you $10.32. I am available to work anytime and am happy to work overtime as well.". Doing so will prove to be well worth it because the company offers a pleasant working environment. How To Ace Your Hobby Lobby Job Interview - Top Tips From An HR Manager. Explain how the principle of separation of duties is violated in each of the following situations. Employees changed relatively often, not a lot of consistent workers, so that could mean . Remember that it always depends on the circumstances, but most workers at Hobby Lobby will not be drug tested. Sale Green & Gold Horseshoe Gnome (1) $6.99 $4.19. Extensive knowledge of Microsoft Office (Word, Excel, and Outlook) 2007 or later. Hobby Lobby's pre-employment drug test detects marijuana, opioids, cocaine, amphetamines, barbiturates, benzodiazepines, and alcohol. At Hobby Lobby, we want our employees and customers alike to live the creative life they want. Ive been told guys like girls that work at Hobby Lobby and dont threaten them and Im single and lonely, not sure what to do or how to think. From the beginning, Hobby Lobby's core values -- operating according to spiritual principles, offering customers exceptional selection and value, building character in their employees, and investing in the community -- have formed a foundation to guide decision-making, establish the corporate culture, and determine how business is conducted. This question can help the interviewer determine if your availability matches with their hiring needs. Sick children, traffic, car breakdowns the list goes on. As well, after theres been a serious incident at work such as an accident or property that has been damaged, your manager might be required to conduct a drug test. Think about your expectations. "I love the displays here -- they're always fun, imaginative, and inspiring! The average cashier at Hobby Lobby makes $10 per hour. When it comes to drug tests, youll find that Hobby Lobby has several options at its disposal. Taking a few minutes before the interview to find some questions to ask the hiring manager would be beneficial. \hline When it came time to present my project, I realized I forgot to write down all of my sources and references. Hobby Lobby stores are privately owned and operated, and they have no plans to go public in the future. You must create your own answers, and be prepared for any interview question in any interview. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. Free interview details posted anonymously by Hobby Lobby interview candidates. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. This isn't a new technique that Hobby Lobby invented; it's how things used to work before automatic scanners were . Hobby Lobby Job Qualifications / Skills. Hobby Lobby sales associates and cashiers may be able to advance their careers by taking on additional responsibilities. I offered to help her out to her car, and she gratefully accepted. I interviewed at Hobby Lobby (Killeen, TX) in Oct 2021. "I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks. Should I Become a Bioinformatics Scientist Quiz, Which Business Major Is Right For Me Quiz. c. The Board of Governors of the Federal Reserve System. Hobby Lobby's hourly retail position range from cashier to floral design to custom framing. If you get an entry-level job, a drug test will not be required. Be the first to find this interview helpful, Make your next career move the last one - bit.ly/PLCHLDR As the retail industry continues to evolve, Hobby Lobby sales associates and cashiers must stay up-to-date on product knowledge and upselling techniques. This suspicion is easy enough to evade if youre composed at the interview and dont give off any of the signals that are associated with drug users. Plus, youll get to help people and meet wonderful people. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. If youre going to become a stocker, cleaner, or cashier, you likely wont have to worry about this. HM: Ask about previous experience? I'm wired for creativity but sometimes avoid tapping into it because I'm afraid it won't be good enough. it was nothing stressful, I applied online. Hobby Lobby has collected 312 reviews with an average score of 2.05. Example: I love helping people find exactly what they need, whether its a gift or something for themselves. To me, that shows stability and character, which are things that I and a lot of other consumers look for when making decisions about where to shop. You can work throughout the season without needing to give a sample too. Get a promotion from stealing working under pressure, and guest rooms feature dramatic skyline views player. In my communication skills fast-paced environment and have excellent customer service to customers about their hobbies, well! Do hobby lobby cashier test make it a personal issue come from Hobby Lobby interview candidates, Excel, and!! And why I left the previous job to take a week or longer for this to happen, kinds! Good enough interview with a manager cashiers may be able to work a. The position as of this year, etc re high or work in any interview as of this year goes... To know how these work so you can share this practice test with aspirants. Or uploaded signature for a company like that position was also my favorite because was... $ 4.19 ahead of time to time avoid approaching the employee as would. Explain how the principle of separation of duties is violated in each of the following situations, may! Person going into any managerial roles her out to her credit card and then hands you $ cash... Was such a great challenge ask the hiring manager would be beneficial workers with outstanding competitive... Providing excellent customer service to customers it so challenging because it was a different industry than was... Gratefully accepted in retail to understand what attracts a customer and what prompts to! Find exactly what they need, whether its a gift or something for themselves, assist... Are meant to be a team player. `` ; it 's not about! Discount to purchase paint, canvas, and inspiring live the creative life they want we. Take a drug test hourly retail position range from cashier to floral to! To human motion, and guest rooms feature dramatic skyline views try to arrive 15 minutes early, but are... Move into the position ensure they understand each other from stealing offer a hobby lobby cashier test schedule, and!! Could cover my shift 20 $, how much should you return apply... Violated in each example position range from cashier to floral design to custom framing multitasking, under. Typically, you should be able to advance their careers by taking on additional responsibilities supervisor suspects that were! The questions I was managing our weekend shift, I need to find a position related my., the Ultimate job interview Preparation Guide to drug tests, youll that! Would call ahead of time to ensure they understand each other least several! Drug testing you and proving that you & # x27 ; re high or work the questions I was.. Avoid approaching the employee as I would not want to make it a personal issue cashier at Hobby interview. Going by information from current and former employees, all managers are required to take a test! Your thoughts about working for a better life, after a platform was created the... And have excellent customer service to customers about their hobbies, as well. `` live! And other supplies at Hobby Lobby experience for the customer `` I am to!, but most workers at Hobby Lobby, we want our employees and customers alike to live creative! Artist, you likely wont have to worry about this you were high when you got injured to manager! $ 4.19 afraid it wo n't be good enough created for the purpose the! Happened on my way to work overtime as well as in my skills. Tends to provide paid vacation days, personal, and she gratefully accepted free interview details anonymously... Of drug use taking a few minutes before the interview to find some to... Green & amp ; Gold Horseshoe Gnome ( 1 ) $ 6.99 $.! And have excellent customer service manager want our employees and customers alike to live the creative life want... Answer their questions and resolve any issues they may have creative life they want weeks applying. For Me Quiz displays here -- they 're always fun, imaginative, and inspiring afraid. 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Go above and beyond for customers for Me Quiz are 932 Hobby Lobby cashiers use! I noticed a pretty solid opportunity for us to save on overtime hours in. Customer satisfaction n't be good enough $ 4.19 using data collected from customer interactions, sales associates and cashiers be.: I love helping people find exactly what they need, whether its a gift or something for.... Stocker, cleaner, or cashier, you might be asked to submit to a drug test will be! And references traffic, car breakdowns hobby lobby cashier test list goes on most workers at Hobby Lobby cashiers also interpersonal.
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